Shipping & Returns
When you place an order with us, our goal is to get it to you as quickly as possible. Most of our orders ship either the same day or next day, with some exceptions during especially busy times such as the holidays or after sales. We will do our best to notify you if there are any delays with your shipment.
The customer is responsible for providing the correct shipping address on the order. We are not responsible for packages shipped to an incorrect address if it was shipped to the address provided to us. In some cases we may contact you if it appears that the address provided is incorrect, and it is your responsibility to respond to us with the correct information. In these cases your shipment will be held until we have a response.
In most cases, we are unable to make adjustments to the contents of an order once it has been placed. Because our goal is to get the order to you as quickly as possible, our distribution center often processes the order within minutes or hours of it being placed. If you do notice incorrect information on your order confirmation, please contact us immediately and we will do our best to accommodate the adjustment that is needed.
We currently offer four different U.S. shipping options:
Standard Shipping (USPS First Class)
3-7 day delivery from the time of shipment
If you need to make special shipping arrangements please contact customer service and we will do our best to help. Please note that we currently only ship to the United States.
Return & Exchange Policy
We will gladly accept returns of new, unused merchandise purchased from radiantrx.com for a full refund of the amount paid for the product(s) being returned.
Our return policy lasts 30 days from the date your order was shipped. If more than 30 days have gone by since the ship date, we cannot offer you a refund. To be eligible for a return or exchange, your item must be unused and new condition.
If you prefer that your original form of payment is refunded, you must wait until your return is received and processed. Once we receive your return, our staff will inspect it and if it is accepted, we will refund your original form of payment and you'll be notify of the refund. If your return is rejected, our customer service department will reach out to you to notify you why it has been rejected.
Call customer service.
Please use this return address for shipping your product back, send your product to:
2301 Terra Crossing Blvd.
Louisville, KY, 40245
If you have any questions at all call customer service 502-410-0191.