This page states the terms and conditions under which you use the www.RadiantRX.com website.
Any use of this website means that you agree to them. If you do not agree with these terms and conditions then you are not authorized to use this website.
1. PAYMENT FOR GOODS AND DELIVERY CHARGES
RadiantRX.com can only supply goods that are ordered online via the website. All payments including all shipping and handling fees must be made by either credit, debit card. RadiantRX.com will not accept any other form of payment.* All transactions are completed on a secure server.
2. DELIVERY TIMES
Delivery times are dependent on the level of service you select at the checkout. These times are in no way a guarantee and are based on approximations.
Prices are as stated on the website and are subject to change at any time without notice.
4. AVAILABILITY OF THE WEBSITE AND GOODS
RadiantRX.com will use all reasonable endeavors to ensure that the website does not have any problems and that the goods displayed are available. However it cannot guarantee the availability of the website or that any goods on the site are in stock or available.
5. RadiantRX.COM CANCELLATION RIGHTS
RadiantRX.com reserve the right to cancel orders at any stage of the ordering process. Radiant RX contract with customers is not initiated until the goods have been shipped.
6. RETURNS AND EXCHANGE
If you wish to return an item, all returned items with original tags and/or packaging if applicable.
All Items must be in original, resalable condition.
Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
Please make sure all returned items are well packaged, so as not to be damaged during shipping, must have insured service as we cannot take responsibility for items damaged or lost in the return transit.
If returned an item from outside the US, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. RadiantRX is NOT responsible for any return custom charges made.
7. FAULTY ITEMS
If the item you received is faulty, please contact customer support quoting your order number, your name and address, details of the product and the fault. We will respond to you as soon as possible to acknowledge your issue and from there will request that you send us across a few photographs of the fault.
The photographs will be sent across to our representatives from the appropriate brand to determine the course of action.
Please note that we will not be required to provide a refund if you continue to use the goods after discovering the fault.
If the item is reported faulty and we have reached an agreement on any compensative measures in the form of a partial refund or discount then please note that the item will not be valid for any further refunds or exchanges if chosen to keep and continue to wear the item that has already been noted as faulty. Failure to cooperate will deem RadiantRX non-liable to any instance of refund.
You can cancel an order by contacting customer service.
All the information you provide to RadiantRX.com including your email address, delivery address and credit card details are strictly private and confidential. We do not share any personal information with anyone and do not sell it to others.
This agreement will be governed by the laws of United States of America and by using the website you agree to submit to the exclusive jurisdiction of the courts of USA.
11. NON RECEIPT OF GOODS
If you have not received your goods within 14 days of shipment please contact us as a priority to initiate action. Any goods reported missing or not delivered within this time are not eligible for replacement or reimbursement.
- Credit / Debit Cards
- Offline Payments